10 August  2020


Our offices remain closed to the public. We are sorry for the disruption this causes but the health and safety of our staff and customers are our top priority. While we would like to resume our operations, we will only do this once we are certain we have the equipment and systems in place to reduce the risk of spreading Covid-19 to an absolute minimum.

If you are a test-taker, a student or parent, please see below for further details and our free online education offers and activities.

This page will be updated on 17 August 2020. 

To protect the health of our customers and staff, considering COVID-19, we encourage you to use the following channels; 

Examination services

  • IELTS: To protect the health of IELTS test-takers in light of Coronavirus (COVID-19), as well as to comply with the Ugandan Government’s directives on social gathering, all IELTS, UKVI and LIFE SKILLS exams are suspended until further notice. For information on transfers or refunds for IELTS exams, please email us on IELTS-Uganda@britishcouncil.or.ug or call us on +256 783 751736
  •  CIPS, Professional and University Exams – All queries and requests to be sent via email on info@britishcouncil.or.ug 
  •  Cambridge – Cambridge October/November 2020 examinations. Registration for private candidates is now open, further details visit https://www.britishcouncil.ug/exam/school/register/private-candidates.  All queries and requests to be sent via email or telephone: SchoolExams@britishcouncil.or.ug 

Programmes in arts, education and society

All previously open calls for applications are now temporarily closed. You can, however, access free online content from our programmes


Visit  https://www.britishcouncil.org/arts/response-covid-19 for more information on our evolving arts programme

Education and society

Update on COVID-19 from the Connecting Classrooms through Global Learning team; visit https://connecting-classrooms.britishcouncil.org/update 

For school resources to help your children learn while at home, visit www.britishcouncil.org/school-resources  

Find out more about the latest British Council MOOC courses and the schedule for upcoming courses here https://www.futurelearn.com/partners/british-council 

Customer care contact  

Our offices are closed to the public for the time being, but you can contact us via;

Telephone: +256 783 751736

WhatsApp: +256 790 243070

Email info@britishcouncil.or.ug   

Facebook: www.facebook.com/BritishCouncilUganda

Twitter: https://twitter.com/UgBritish 

During this uncertain time, our students, customers and partners’ health is our priority. 

Please stay up to date on current welfare guidelines, available here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019