Customer Services Officer

To contribute to the smooth running of the British Council’s exams operations in Uganda by delivering high quality customer service as part of a largerteam that is in line with corporate standards and policies. The postholder will be the first point of contact for visitors, providing information about our services, receiving incoming calls and forwarding them to other colleagues. You will also manage client accounts,  our client database and deliver any related administrative, financial and marketing activities, demonstrarting the highest standards of customer service at all times.