Exams cancellations and refunds policy

All exams (except IELTS, CIPS and CIM)

We will only consider application for refunds, if you are unable to attend the examination on the following grounds:

  • medical – hospital admissions or serious injury
  • loss or bereavement – death of parents, guardian, brother/sister or child
  • hardship/trauma – victim of crime, victim of traffic accident

Refunds will not be issued for incorrect choice of examination or subject choice.

Applications for refunds must be made within 14 days of your exam date. Application made after this time will not be considered.

All applications attract an administration fee of 25% of the exam fee paid.

IELTS

Candidates can request a cancellation of their registration up to five weeks before the test date. This will incur a 25% administration fee.

No refund is given for cancellations made within five weeks of the test date, unless you are unable to attend the examination on the following grounds:

  • medical – hospital admission or serious injury
  • loss or bereavement – death of parents, guardian, brother/sister or child
  • hardship/trauma – victim of crime, victim of traffic accident

No refunds are given on study packs.

CIPS and CIM fees

No refunds are given on CIPS and CIM fees. All requests have to be made to the professional board directly.

Applying for a refund

The following documentation needs to be submitted to enable us to process your refund:

  • refund application form (PDF, 22KB). You can also collect the form from our British council office.
  • original bank deposit slip, receipt or payment confirmation
  • copy of photo identity document
  • documentation supporting your grounds for refund (medical certificate, death certificate or police report).

Refund applications take 10 working days to process, we will contact you to notify you of the outcome of your application.

Refunds shall be issued by cheque or electronic fund transfer into the applicant’s account.

Refunds shall not be issued to third parties unless the student authorises us to do so in writing.