To protect the health of test-takers and test day personnel in light of Coronavirus (COVID-19), as well as to comply with Ugandan Government directives, British Council exams are suspended in Uganda until further notice. The cancellation is effective immediately. All test takers scheduled to take exams in April will be notified of the suspension.

To transfer your test to an alternate date or cancel your test and request a refund, contact us via IELTS-Uganda@britishcouncil.or.ug  We will still be available for email enquiries, Enquiry on Result (EOR) or other requests.

School exams

Registration for Oct/Nov 2020 sessions for both Cambridge and Pearson are ongoing. To register, please follow the link https://www.britishcouncil.ug/exam/school/register/private-candidates Contact us via SchoolExams@britishcouncil.or.ug for enquiries on school exams. You can also access the latest information from Cambridge using this link: Cambridge Assessment International Qualifications 

Examination services FAQs

Will my scheduled tests still hold as planned?

Following the directives of the Ugandan government and to protect the health of our test-takers throughout the nation, all tests have been cancelled for the time being.

I am yet to be contacted; does it mean my test will still hold as previously scheduled?

If you’re yet to be contacted, kindly send an email to us at exams@britishcouncil.or.ug

Owing to coronavirus pandemic and shutting down of activities, I would like to know if IELTS exam would still hold in other centres that are not in Kampala.

Following the directives of the Ugandan government and to protect the health of our test-takers throughout the nation, the restrictions apply to all our centres nationwide. 

Must test-takers apply for a refund or can one leave the application until the British Council resume activities.

Due to the current uncertainty caused by the novel COVID-19 outbreak, we have provided the option for either a transfer or refund. Kindly send an email to us at IELTS-Uganda@britishcouncil.or.ug with your preferred option. 

I just received an email notice for the cancellation of my test tomorrow. Please, what options are available for the transfer? Can I know the earliest date I can pick?

Given the current restrictions imposed by government as a precautionary measure against the spread of COVID-19, it is very difficult at this point to provide you with information on the next available test dates. Please complete the transfer form and we will schedule you as soon as we can and advise accordingly. 

In the meantime, please access this suite of IELTS online resources to assist you with your preparation.

I have sent an email for transfer but no response yet.

Hello, thank you for your message. Due to the large volume of emails we are currently receiving and processing, kindly give us up to 72 hours to respond to you. If you did not receive a response after 72 hours, please put a call through at +256 312560800 

Does the speaking test we did on Thursday 19 still stand and will it be used at the next transfer date one selects?

If you had your speaking test already, it is valid and will be used. You’ll only need to transfer your writing, reading and listening based on the new available dates below.

In preparation of the Reading, Listening and Writing tests, please use our online resources located here to prepare.

Since I made payment over two weeks ago, the status of my test date is still showing: "Awaiting Approval". I sent an email and I’m yet to get a reply.

Hello, thank you for your message. Due to the large volume of emails we are currently receiving and processing, kindly give us up to 72 hours to respond to you. If you did not receive a response after 72 hours, please put a call through on the telephone line +256 312560800. 

I'm trying to get a refund for a duplicate IELTS payment. Is there a number I can call that is working?

Kindly send us an email at IELTS-Uganda@britishcouncil.or.ug or call us on +256 312560800. 

Will there be a delay in release and dispatch of results

We are currently working to ensure there are no delays in the release of results online or in dispatch of the results. However, we’ll update all test-takers on the status of their results via email communication, if you do not receive a communication, kindly contact us via IELTS-Uganda@britishcouncil.or.ug

Will results be dispatched to test-takers who took their tests in location where the British Council offices are located?

Because our offices are temporarily closed due to the directives from the Ugandan government, effective 31 March, we’ll be dispatching all TRFs to the addresses entered by the test-takers. If you have not received your TRF within 14 days, please contact us via email.

In the meantime, you can check your results online by visiting the test taker portal

Can we still apply for EOR at this time and how can I proceed?

To process an EOR, kindly download and complete the form  and submit your request online via IELTS-Uganda@britishcouncil.or.ug

 Your result will normally be available in 2 to 28 days, depending on several factors including the number of sections requested for a remark. If you have not received a response after 28 days, please contact us. 

You can request for a re-marking no later than six weeks after the test date, regardless of whether you have taken computer-delivered or paper-based IELTS.

Additional Information

You may experience an extended response time or delays in processing your Enquiry on Result (EOR) request. We will prioritise your application as soon as current restrictions change.

Would the current closure affect the timeline for ATRFs application?

 

To process an Additional TRF request, kindly download and complete the form and submit your request online via IELTS-Uganda@britishcouncil.or.ug

 Additional Information

You may experience an extended response time or delays in processing your Additional TRF (ATRF) request. We will prioritise your application as soon as current restrictions change.

 

Are there safety precautions being put in place on test day, due to the Corona virus outbreak.

All tests are cancelled at the moment and all impacted candidates have been contacted. 

If you were scheduled for a test and have not received a message from us, please email us at exams@britishcouncil.or.ug and a member of our exams team will get back to you.

What’s the update on Checkpoint and IGCSEs!

Checkpoint and IGCSEs have been cancelled. For more on this, read this update from Cambridge Assessment International Education

What’s the update on University and professional exams

We are following government directives that have resulted in the suspension of all exam activity. Once the restrictions are lifted, we will resume operations. In the meantime, please provide us your names and the exam you are interested in. We will get back to you when things normalise.  

The safety of our customers and partners is our priority.